FAQs – Coronavirus

Rodbaston Hall is taking daily advice on the Coronavirus from sources including Public Health England, the NHS, the World Health Organisation and the Foreign and Commonwealth Office.

During the current phase to delay a further outbreak of coronavirus in the UK, Rodbaston Hall is currently closed, however we will keep our visitors up to date with steps that Rodbaston Hall are taking via our website and social media platforms.

Rodbaston Hall is following advice from Public Health England, and ensuring plans are in place to act quickly to any changes that are made by the government and steps we can take to help with easing the restrictions that are currently in place. Our aim is to minimise the amount of interruption to our guests and visitors but to predominantly make sure that the health and safety of our staff and visitors is paramount.

We would like to remind all everyone about the importance of good, personal hygiene and more specifically to encourage thorough and frequent handwashing.

To ensure the smooth delivery of your event or wedding at Rodbaston a number of our staff are involved. Whilst we will be are asking staff to follow Public Health England precautions to help minimise the impact of the virus, we may find ourselves in an unfortunate position due to staff sickness or self-isolation where we may be unable to staff your event.

If we feel that there is not enough staff to support the successful delivery of an event or wedding due to staff sickness or self-isolation, then we will be forced to cancel or postpone the event or wedding to a later date.

We will not take this decision lightly but the health and wellbeing of our staff and guests is of the highest priority and so should this be the case we will endeavour to advise you with as much advance notice that is reasonably practical.

Currently the government are concentrating on testing key workers who must leave their household for work and their families or people over the age of 65 and are showing symptoms of coronavirus. These people can request the testing kits themselves online. Therefore, the need for Rodbaston Hall as a business to test staff currently is not necessary at this stage, due to most staff working and staying at home.
Rodbaston Hall is currently closed to the public.

If the government advises steps in which the restrictions of lockdown can be eased, then we will communicate our plans with all our visitors via email and social media platforms of whether Rodbaston Hall will continue to stay closed. This is also the same stance if, we as a business, decide that for the safety and wellbeing of our staff and visitors, Rodbaston Hall should remain closed.

Unfortunately, due to health and safety reasons we cannot allow external caterers into the venue therefore if our caterers are unable to fully staff and/or service an event or wedding we will be forced to cancel or postpone the event or wedding.
If you choose to cancel your event or wedding while Rodbaston Hall are still open and operating as normal, then a cancellation fee will be imposed, the cancellation fee will vary on the amount of notice that is given to cancel ahead of your event.

Should you wish to postpone your event or wedding for a later date then we will honour this and not charge a cancellation fee providing that your wedding or event continues to go ahead at our venue.

Rodbaston Hall will honour any event or wedding, at a later date. Clients will not lose any money and we will reschedule the event or wedding for a different date when Rodbaston Hall is re-opened.
The government website is working alongside the World Health Organisation therefore you can visit the government website on www.gov.uk/coronavirus. This website will keep you updated with the latest Coronavirus advise and information.