FAQs – Coronavirus

Rodbaston Hall is taking daily advice on the Coronavirus from sources including Public Health England, the NHS, the World Health Organisation and the Foreign and Commonwealth Office.

During the current phase to delay a further outbreak of coronavirus in the UK, Rodbaston Hall is currently closed, however we are now able to hold wedding viewings. We will keep our visitors up to date with further steps that Rodbaston Hall are taking via our website and social media platforms.

Rodbaston Hall is following advice from Public Health England, and ensuring plans are in place to act quickly to any changes that are made by the government and steps we can take to help with easing further restrictions that are currently in place. Our aim is to minimise the amount of interruption to our guests and visitors but to predominantly make sure that the health and safety of our staff and visitors is paramount.

We would like to remind everyone about the importance of good, personal hygiene and more specifically to encourage thorough and frequent handwashing.

To ensure the smooth delivery of your event or wedding at Rodbaston Hall a number of our staff are involved. Whilst we are asking staff to follow Public Health England precautions to help minimise the impact of the virus, we may find ourselves in an unfortunate position due to staff sickness or self-isolation where we may be unable to staff your event.

If we feel that there is not enough staff to support the successful delivery of an event or wedding due to staff sickness or self-isolation, then we will be forced to cancel or postpone the event or wedding to a later date.

We will not take this decision lightly but the health and wellbeing of our staff and guests is of the highest priority and so should this be the case we will endeavour to advise you with as much advance notice that is reasonably practical.

The current advice from the government is for everyone to; stay alert, continue practising social distancing and to wash hands regularly.

Advise is also to stay at home if you start experiencing any symptoms of COVID-19, such as but not limited to;

– a high temperature

– a new, continuous cough

– a loss of, or change to, your sense of smell or taste

Anyone who thinks that they are experiencing symptoms of COVID-19 can book a test themselves and then must self-isolate with their household for 14 days. Anyone who has been in contact with that individual will also be contacted through the government’s ‘Track and Trace’ system and told to self-isolate.

Rodbaston Hall is currently closed for weddings and events, however we are now able to hold socially distanced wedding viewings.

If the government advises steps in which further restrictions can be eased, then we will communicate our plans with all our visitors via email and social media platforms of whether Rodbaston Hall will continue to stay closed. This is also the same stance if, we as a business, decide that for the safety and wellbeing of our staff and visitors, Rodbaston Hall should remain closed.

Unfortunately, due to health and safety reasons we cannot allow external caterers into the venue therefore if our caterers are unable to fully staff and/or service an event or wedding we will be forced to cancel or postpone the event or wedding.
If you choose to cancel your event or wedding while Rodbaston Hall are still open and operating as normal, then a cancellation fee will be imposed, the cancellation fee will vary on the amount of notice that is given to cancel ahead of your event.

Should you wish to postpone your event or wedding for a later date then we will honour this and not charge a cancellation fee providing that your wedding or event continues to go ahead at our venue.

Rodbaston Hall will honour any event or wedding, at a later date. Clients will not lose any money and we will reschedule the event or wedding for a different date when Rodbaston Hall is re-opened.
If you would like to book an onsite wedding viewing then please email us on events@rodbastonhall.co.uk and we can arrange a time slot that suits you. Please note that we can only allow two people from the same household to attend the viewing and socially distancing measures will be in place when you visit.

Should you wish to see the venue but do not want to attend an onsite wedding viewing then we are also offering virtual wedding tours of our venue. In which you will speak directly to our wedding coordinator who will guide you around the venue virtually. Again, should you wish to book onto one of our virtual wedding tours then please email us to arrange a time slot on events@rodbastonhall.co.uk.