FAQs – Coronavirus

Rodbaston Hall is taking advice on the Coronavirus from sources including Public Health England, the NHS, the World Health Organisation and the Foreign and Commonwealth Office.

We will keep our visitors up to date with steps the Rodbaston Hall are taking via our website and social media platforms.

Rodbaston Hall is following advice from Public Health England, and ensuring plans are in place to act quickly to any changes the virus brings as well as making sure that there is a minimum amount of interruption to our guests and visitors.

During the current phase to delay a wider outbreak in the UK, we have increased the frequency of cleaning of key areas and are ensuring that soap is readily available.

We would like to remind all staff and visitors about the importance of good, personal hygiene and more specifically to encourage thorough and frequent handwashing.

To ensure the smooth delivery of your event or wedding at Rodbaston a number of our staff are involved. Whilst we are asking staff to follow Public Health England precautions to help minimise the impact of the virus, we may find ourselves in an unfortunate position due to staff sickness or self-isolation where we may be unable to make staff your event.

If we feel that there is not enough staff to support the successful delivery of an event or wedding due to staff sickness or self-isolation, then we will be forced to cancel or postpone the event or wedding to a later date.

We will not take the decision to close Rodbaston Hall completely lightly but the health and wellbeing of our staff and guests is of the highest priority and so should this be the case we will endeavour to advise you with as much advance notice that is reasonably practical.

The current advice from the NHS is for you to stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home.

Rodbaston Hall is currently welcoming visitors and staff, no one within Rodbaston Hall or the college campus has tested positive for COVID-19.

If the government advises that colleges needs to close, then we will communicate our plans with all our visitors via email and social media platforms of whether Rodbaston Hall will continue to stay open also. This is also the same stance if, we as a business, decide to close Rodbaston Hall for the safety and wellbeing of our staff and visitors.

Unfortunately, due to health and safety reasons we cannot allow external caterers into the venue therefore if our caterers are unable to fully staff and/or service an event or wedding we will be forced to cancel or postpone the event or wedding.
If you choose to cancel your event or wedding while Rodbaston Hall are still open and operating as normal, then a cancellation fee will be imposed, the cancellation fee will vary on the amount of notice that is given to cancel ahead of your event.

Should you wish to postpone your event or wedding for a later date then we will honour this and not charge a cancellation fee providing that your wedding or event continues to go ahead at our venue.

Rodbaston Hall will honour any event or wedding, at a later date, if Rodbaston Hall is forced to close due to Coronavirus. Clients will not lose any money and we will reschedule the event or wedding for a different date when Rodbaston Hall is re-opened.
The Department for Education has recently set up a helpline designed to answer questions that you may have about the Coronavirus and specifically relating to education and children’s social care.

This helpline can be used by students, parents and members of staff.

  • Phone: 0800 046 8687
  • Email: DfE.coronavirushelpline@education.gov.uk
  • Opening Hours: 8am to 6pm (Monday to Friday)